Terms & Conditions
Terms & Conditions
Welcome to pipattwelve.co.uk terms and conditions for use. Please thoroughly read our terms and conditions before accessing the website and placing your order.
1. Definitions and Interpretations
1.1 In these terms and conditions
Reference to “we” and “us” is reference to Pip at Twelve. Reference to “you” is a reference to customer or consumer. “Contract” means the contract between us for the sale and purchase of goods. “Goods” means any item, purchased and/or sold by us on the site. “Site” means and/or any URL which we have administrative control over and are conducting contractual sales of goods within. “Terms” means these terms and conditions
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the contract between us.
2.1 The price of goods quoted on the Site is in Pounds Sterling and includes VAT (Value Added Tax) at the current rate.
2.2 The cost of postage and packaging is shown separately and in select cases will be quoted by us on request and payable separately from the price of the Goods.
2.3 We reserve the right to adjust the price and specification of any item on the website at our discretion without notice. We cannot refund a price difference as a result of these changes.
2.4 During Sale and Promotional Periods, published prices may increase or decrease, we cannot refund any further discounts after an order has been placed.
3. Ordering Goods Online
3.1 All orders for Goods shall be deemed to be an offer by you to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by us. We may choose not to accept an order for any reason.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treaty the order as being binding on us.
3.4 We reserve the right to withdraw any Goods from the Website at any time.
3.5 We shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
5.1 All payment for Goods and for the cost of delivery and packaging must be made before the Goods can be delivered.
5.2 Payment online can only be made by credit card, debit card or via Paypal Services.
5.3 Paragraph 5.2 is subject to change in the event of technical difficulties with the site and/or with our online banking provider.
6. Discounts and Promo Codes
6.1 From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the Site.
6.2 There are two ways of receiving a promo code: We may send one to you via email or we may offer promo codes on the Site that you can apply at the checkout in order to receive a specific discount from us.
6.3 Only one promo code can be used against an order at any one time and codes cannot be used in conjunction with any other offers or discounts for example Sale Prices.
6.4 A promo code cannot be applied to an order after that order has been placed.
6.5 Certain brand or product category exclusions may apply; we will let you know if you can’t use your promo code on anything before you complete your purchase.
6.7 If the promo code has expired, you will not be able to redeem it or exchange it for a new code. Promo codes are non-transferable and cannot be exchanged for cash.
6.8 Pip at Twelve cannot accept responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost or is used by someone else as this will result in the promo code being cancelled.
6.9 We reserve the right to cancel, modify or suspend the promo code at any time and amend these terms and conditions at any time.
7.1 We will endeavour to send all orders within three days of receipt, however we do not despatch on Saturday, Sunday or Bank Holidays. No times or dates provided by us or our third party courier companies are guaranteed.
7.2 We will arrange for packing and we will decide on the method of delivery.
7.3 You must notify us promptly and in any event within 48 hours of receipt of any Goods if they appear to be damaged in transit. You must keep all packaging in these circumstances as they may be required when making a claim.
8.1 You have the right to cancel your order and receive a full refund by returning the Goods to us within 14 days of receipt of the Goods.
8.2 Goods to be returned must include the returns slip and clearly show the order number.
8.3 All returns are your responsibility, and we suggest obtaining proof of postage from your local post office. Returns will only be accepted if received with 14 days of you receiving your order.
8.4 You must inspect the Goods immediately upon receipt and notify us by email () or by telephone Mon-Sat 10am to 5.00pm (01494 431353) within 48 hours of delivery if the Goods are damaged, defective or do not comply with any of the Contract.
8.5 Where a claim of damage or defect is made the Goods shall be returned by you to us. You shall be entitled to a full refund (including applicable postage costs) plus any return postal costs if the goods are found to be damaged or defect.
9. Faulty Goods
9.1 Goods are classified as faulty if they are received with a manufacturing defect or a defect occurs within six months of purchase. Items that are damaged after six months or as a result of wear and tear are not considered to be faulty.
9.2 Where possible, we will offer to repair faulty items. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability.
10. Late Returns
10.1 Goods returned outside of the 14 day returns period will not be accepted and will be returned to the customer.
11. Ownership and Risk
11.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect Goods from us in store, the risk is passed to you on collection.
11.2 Ownership of Goods remains with us until the full payment due to us has been received from you.
11.3 You will be responsible for the safe custody and insurance of all Goods in your possession
12. Warranties and Liability
12.1 We will not have any responsibility for any damage which occurs to the Goods after delivery.
12.2 If any fault in any Goods appears after 14 days but within 6 months of delivery, you must notify us as soon as you become aware of the defect, giving us the full details. We will then make a decision based upon evidence on how to continue. Any defective Goods to be returned to us must be returned at your own expense.
12.3 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by third party to adhere to any written recommendation provided in relation to Goods.
12.4 Liability to you for any loss and damaged under no circumstances must exceed the total amount you have paid us for those Goods.
12.5 We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes but is not limited to, extreme weather conditions, act of god, terrorism, war, pandemic, strike or difficulty in obtaining materials and/or labour/ in any of these circumstances we reserve the right to terminate the Contract.
13. Customer Default
13.1 If you give us any incorrect personal information, fail to make any payment when it is due, cancel any payment, become insolvent or commit any breach of these terms; we have the right to cancel the contract.
14. Intellectual Property
14.1 Where Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations to such Goods.
14.2 We cannot be held accountable for the acts and/or omissions of any designer or artist in respect of intellectual property infringements as described in paragraph 14.1.
15. Christmas Returns
15.1 Orders placed after the 1st December for Christmas gifts can be returned up to and including the 9th January. Gifts must be returned with a proof of purchase and be in an unworn/unused condition.
16.1 Severance: If any term or provision of these Terms and Conditions is held invalid, illegal or held unenforceable by court that will not affect the remaining provisions of the Terms.
16.2 Entire Agreement: These Terms govern our relationship with you and in accepting them; you confirm that no other arrangement, agreement or representation applies.
16.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
17.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you talk to us in person or via telephone, you must confirm that notice in writing. In the case of email, please send these to . Notices by post may be sent to:
Pip at Twelve
12 Market Square
18. Governing Law
18.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.
19. Alternative Dispute Resolution
19.1 by engaging in contractual relations with us as described throughout these Terms, you are agreeing to resolve all disputes via alternative dispute resolution (‘ADR’) prior to the engagement of litigation within the English and Welsh Civil Courts.
19.2 Any engagement of the litigation prior to the undertaking of ADR will render you liable to all legal fees incurred in defending and/or responding to the dispute, including any fees incurred in engaging ADR prior to litigation.
19.3 For the avoidance of doubt Paragraph 19.2 includes legal fees incurred in dealing with small claims track matters under £10,000.00.
20. Changes to Terms and Conditions
20.1 We are entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase.